FAQ
Shipping
Do you ship internationally?
Yes, WonderCases is proud to offer international shipping. The shipping fees may vary based on your location. Visit our Shipping Policy page for detailed information on rates and destinations.
How long does shipping take?
Shipping times can vary based on your location and the chosen shipping option. Typically, our orders are processed and dispatched within 2-3 business days.
How can I track my order?
Once your order is on its way, we'll send you a confirmation email with your tracking number. Use this number to monitor the status of your shipment.
Product Information
What materials are WonderCases made of?
Our phone cases are constructed using high-quality materials like polycarbonate and TPU, ensuring robust protection. Depending on the specific style and design, we also offer eco-friendly options.
Are WonderCases compatible with wireless charging?
Absolutely! All our cases are designed with wireless charging in mind, so you can power up without removing the case.
How do I maintain my WonderCase?
Simply wipe your case with a soft, damp cloth to keep it clean. To ensure the design retains its vibrancy, steer clear of abrasive materials or harsh chemicals.
Payments
Which payment methods can I use?
We cater to a wide range of payment methods including all major credit cards, PayPal, Apple Pay, and Google Pay. Note: The availability of specific payment methods might be region-dependent.
Is my payment information secure?
Your security is our utmost priority. All transactions on our platform are encrypted using advanced SSL technology, ensuring that your payment details remain confidential and protected from any unauthorized access.
Are there any additional fees or charges?
There are no hidden fees when shopping with us. Any applicable taxes or shipping costs will be clearly stated at checkout, so you always know exactly what you're paying for.
How do I maintain my WonderCase?
Simply wipe your case with a soft, damp cloth to keep it clean. To ensure the design retains its vibrancy, steer clear of abrasive materials or harsh chemicals.
Returns and Exchanges
What is your return policy?
We're confident you'll love your WonderCase, but if you change your mind, we offer a 30-day return window for unused items in their original packaging. For more specifics, explore our Return Policy page.
Returns and Exchanges
What is your return policy?
Each product from WonderCases is uniquely tailored based on your individual order. This means we unfortunately cannot accept returns or exchanges due to errors in size or color selection, or if you have a change of heart after the order is placed.
However, if you receive a damaged item or one with manufacturing defects, rest assured we're here to help. You can either opt for a free replacement or get a refund. Just make sure to contact us within 10 days of receiving your order. To qualify, the product should be in its original condition: not worn or used, all tags intact, and in its original packaging. Don’t forget, you'll also need to provide a receipt or proof of purchase.
How do I initiate a return?
Starting a return is easy. Simply send us an email at support@wondercases.com. If your return is approved, we'll send you a return shipping label and detailed instructions on how to proceed. But remember, any returns sent without our prior knowledge won't be processed.
Which address should I use for returns?
For any approved returns, kindly use the address provided on your package. Always ensure you've reached out to our support team first before sending anything back.
Contact
How can I reach WonderCases for further queries?
We're here to assist! Reach out to us via email at support@wondercases.com or drop us a line through our Contact Us page. We strive to respond within 24 hours.
Ordering
Can I edit my order after placing it?
If you wish to modify your order, please get in touch with our support team immediately. We'll do our best to accommodate changes, but once an order is processed, modifications might be limited.
Brand and Values
What drives WonderCases as a brand?
At the heart of WonderCases lies a mission to infuse art, creativity, and individuality into everyday life. We view each phone case as a canvas for self-expression, merging protection with style. Dive into our brand story for a deeper understanding.
Sustainability and Eco-Friendly Initiatives
Are WonderCases environmentally friendly?
We understand the importance of sustainability, which is why we also offer eco-friendly case options. WonderCases is continuously working towards more sustainable practices to reduce our carbon footprint.
Collaborations and Partnerships
Does WonderCases collaborate with artists or brands?
WonderCases is always open to collaborations that align with our mission of artistic expression and individuality. Artists or brands interested in collaborating can reach out to our partnerships team.
